Jewellery Valuations

Hand Engraving Hand engraving is cut into the metal with master precision. Mark a special day or add a personal message for a loved one. Our hand engraver can even copy your handwriting! Hand engraving is there for life, preserving the memory.

Watch Repairs All watch repairs are undertaken by our own watch maker. Watch makers are master craftsmen, the skill and knowledge required are to the highest of standard. All makes of watches undertaken, Automatics ~ Manuals ~ Quartz All of our watch repairs are guaranteed for twelve months Whatever the problem we can get you a free estimate before commencing any work

Jewellery Repairs All jewellery repairs are carried out at our own workshop Your repairs are never sent to a third party, and each repair is carried out to the highest standard. All repairs are valeted free of charge Jewellery repairs you can trust

The Insurance Replacement Scam WE ASK ALL OUR CUSTOMERS TO BE VERY AWARE WHERE YOU PLACE YOUR HOUSEHOLD AND ALL RISKS (JEWELLERY) INSURANCE WHEN YOU HAVE A CLAIM THE INSURANCE COMPANY WILL TRY AND FORCE YOU TO REPLACE YOUR JEWELLERY WITH THEIR APPOINTED JEWELLER ONLY OR HAVE YOUR CLAIM REDUCED BY UPTO 40% WE ARE DOING SOMETHING ABOUT THIS, THE OMBUDSMAN HAS CLEARLY STATED THAT INSURANCE COMPANIES CANNOT FORCE ANYONE INTO A REPLACEMENT WITH THEIR APPOINTED JEWELLERS CALL YOUR INSURANCE COMPANY NOW, ASK THEM IF YOU WILL BE FORCED TO REPLACE WITH A NOMINATED JEWELLER, IF THEY SAY YOU WONT BE, GET IT IN WRITING. IF THEY SAY YOU WILL, THEN PLACE YOUR BUSINESS ELSE WHERE YOUR PREMIUMS ARE BASED ON THE VALUE NOT ON THE DISCOUNTS ACHIEVED BY THE INSURANCE COMPANY IF YOU ARE MAKING A CLAIM AND ARE HAVING THESE PROBLEMS, WE HAVE PRODUCED A TEMPLATE LETTER FOR ALL OUR CUSTOMERS TO SEND TO THEIR INSURANCE COMPANY Insurance Claims Department Dear Sirs Policy: With reference to our recent telephone discussions concerning the above claim. I have now heard from my own jeweller that I do not have to replace my jewellery with your appointed jeweller, or to be offered a cash settlement on the basis of the discount you are being offered by your appointed jeweller. I understand it is your policy to outsource claims to third parties, where you receive up to 40% discount on replacement items. There is no reference to this in my policy documents; it clearly states that the contract is between the Policyholder and the Insurer. The Financial Ombudsman has published a ruling on this subject (Annual Report 1987/Ombudsman News 2001/Retail Jeweller 2006/2007) This clearly states that Insurers are barred from forcing consumers to use retailers with whom they have tie-ups. In addition it states that the policyholder has the righ  to a replacement settlement with his own jeweller and this should be to the value of the claim not the value of the discount arranged. Therefore I request a replacement with my own jeweller to the full insured value in full settlement of this claim. Yours Faithfully

THE INSURANCE REPLACEMENT SCAM This is the actual letter that was placed in the Retail Jeweller (Trade Publication February 2007) Allow me to introduce myself, I have been in this trade for over 30 years, and I am very passionate about every aspect, but enough is enough. I have to confess that I actually started the whole replacement business as it is today back in 1980, alongside a jewellery claims consulting service, handling all jewellery claims across the UK. I now own my own jewellery shop, and to be honest would now like to undo, what I originally set up. All of the independent jewellers are sick and tired of losing their customers jewellery claim business to the multiples, as the insured are told that they have to purchase their jewellery at appointed jewellers only. This is of course all about money and the large discounts that the multiples offer to the Insurance industry in most cases 40%. When I tell customers of this they are horrified and rightly so, were they forced where to place their insurance business, and did they get 40% off their premiums, I think not. The real losers are the insured and us the independent jeweller, there has been much talk in the past, everyone complaining, but enough of talk, lets do something about it. I have helped many of my customers over the past few years, and been able to secure their replacement business with myself by simply educating my customers, and giving them the correct information to make the Insurance Company back down. We the independents are the real voice of our trade, if we all act on this and educate our customers to what is going on then we can get our business back, this is easy to say so I have produced a sign for my window basically telling the public that they do not have to accept the Insurance Companies nominated jeweller, and relevant information from various financial/ombudsman bodies, I have also set up a standard letter outlining their rights, and to have the replacement business secured to myself, with very little or no discounts!!! If we all act on this, educate our customers then we will get our business back. I will be more than happy for any jeweller to email myself for a copy of my window sign and relevant information, if we all have the same sign and information we can unite and do something about this. ENOUGH IS ENOUGH LETS GET OUR BUSINESS BACK. Barry Wayne